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Nova must be added to a shared Slack channel between your team and Let’s Do This before you can connect. Ask your Technical Account Manager to create the channel and add Nova. You also need a Let’s Do This dashboard account with access to Nova.
Ask Nova about registrations, revenue, capacity, marketing, and other event data in Slack while you coordinate with your team or Technical Account Manager. Connect your own Slack account to your own Let’s Do This account. Your connection link is personal, so don’t share it.

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Connecting your Slack account

1

Ask for a shared Slack channel

Ask your Technical Account Manager to create a shared channel between your Slack workspace and Let’s Do This, and to add Nova to it.If you already have a shared channel with your Technical Account Manager, ask them to confirm that Nova has been added.
2

Tag Nova with a question

In the shared channel, tag @Nova and ask a question. For example:
@Nova, how are registrations tracking for my next event?
If your Slack account is not connected yet, Nova replies with a personal connection link that only you can see.
3

Open the connection link

Open Click this link to connect within 10 minutes. Sign in to Let’s Do This if prompted.The connection page shows the Slack account and Let’s Do This account that will be linked. Check both accounts before continuing.
4

Connect the accounts

Click Connect these accounts. When you see Slack connected, return to the shared channel and ask your question again.You only need to connect once for that Slack account. Other people in the channel must connect their own accounts before they can use Nova.

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Access and privacy

Nova uses the organizer access on your Let’s Do This account. Connecting Slack doesn’t share your password or give anyone else access to your dashboard. Nova can’t answer questions about organizers you can’t access. Nova’s responses are visible to everyone in the shared channel. If an answer includes financial data, Nova shows it to you first and asks what to do with it:
  • Share with channel posts that answer to the channel.
  • Always share here posts it, and sends future financial answers straight to this channel. Other channels still check with you first.
  • Keep private sends the answer to you as a direct message instead.
If you can access more than one organizer, Nova chooses a default. To switch, send Nova a message in this format:
@Nova use organiser id 123456
Replace 123456 with the organizer ID you want Nova to use. The organizer must also be available in the shared channel. Ask your Technical Account Manager if you do not know the ID or cannot switch to it.

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Asking Nova questions

Tag @Nova whenever you start a new question in the shared channel. You can ask the same kinds of questions you ask Nova in the dashboard, including:
  • How registrations are tracking against last year.
  • How much capacity remains for an event.
  • Which tickets or add-ons are driving revenue.
  • How your marketing campaigns are performing.
Ask follow-up questions in the same Slack thread so Nova can use the earlier conversation as context.

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Disconnecting your Slack account

Ask your Technical Account Manager to disconnect your Slack account from Nova. Afterward, Nova can’t use your Let’s Do This access through that Slack account. You can reconnect by following the steps above.

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Good to know

If the connection page says your link is invalid or expired, tag @Nova in the shared channel again. Nova will send a new personal link. Open it within 10 minutes.

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Incorrect account details

If the connection page shows the wrong Slack or Let’s Do This account, message Nova from the Slack account you want to connect. Sign in to the correct Let’s Do This account before opening the new link.

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Existing Slack connections

If the page says the Slack account is already connected to someone else, ask your Technical Account Manager to disconnect the existing link. A Slack account can connect to only one Let’s Do This account at a time.

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Organizer access

If Nova says you can’t access an organizer, check that you can open it in your Let’s Do This dashboard. If you can, ask your Technical Account Manager to check which organizers are available in the shared channel.

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No Nova response

Make sure you tagged @Nova in the shared channel. If Nova still does not reply, ask your Technical Account Manager to confirm that Nova is in the channel.