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Nova must be added to a shared Slack channel between your team and Let’s Do This before you can connect. Ask your Technical Account Manager to create the channel and add Nova. You also need a Let’s Do This dashboard account with access to Nova.
Use Nova in Slack when you want a quick answer while coordinating with your team or Technical Account Manager. You can ask about registrations, revenue, capacity, marketing, and other event data without leaving the conversation. Each person connects their own Slack account to their own Let’s Do This account. Do not share your connection link with anyone else.

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Connecting your Slack account

1

Ask for a shared Slack channel

Ask your Technical Account Manager to create a shared channel between your Slack workspace and Let’s Do This, and to add Nova to it.If you already have a shared channel with your Technical Account Manager, ask them to confirm that Nova has been added.
2

Tag Nova with a question

In the shared channel, tag @Nova and ask a question. For example:
@Nova, how are registrations tracking for my next event?
If your Slack account is not connected yet, Nova replies with a personal connection link that only you can see.
3

Open the connection link

Open Click this link to connect within 10 minutes. Sign in to Let’s Do This if prompted.The connection page shows the Slack account and Let’s Do This account that will be linked. Check both accounts before continuing.
4

Connect the accounts

Click Connect these accounts. When you see Slack connected, return to the shared channel and ask your question again.You only need to connect once for that Slack account. Other people in the channel must connect their own accounts before they can use Nova.

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How access works

Nova uses the organizer access you already have in your Let’s Do This account. Connecting Slack does not share your password, give other people access to your dashboard, or let Nova answer questions about organizers you cannot access. Nova’s responses are visible to everyone in the shared channel. If an answer includes financial data, Nova shows it to you first and asks what to do with it:
  • Share with channel posts that answer to the channel.
  • Always share here posts it, and sends future financial answers straight to this channel. Other channels still check with you first.
  • Keep private sends the answer to you as a direct message instead.
If you have access to more than one organizer, Nova chooses one as your default. To change it, send Nova a message in this format:
@Nova use organiser id 123456
Replace 123456 with the organizer ID you want Nova to use. The organizer must also be available in the shared channel. Ask your Technical Account Manager if you do not know the ID or cannot switch to it.

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Asking Nova questions

Tag @Nova whenever you start a new question in the shared channel. You can ask the same kinds of questions you ask Nova in the dashboard, including:
  • How registrations are tracking against last year.
  • How much capacity remains for an event.
  • Which tickets or add-ons are driving revenue.
  • How your marketing campaigns are performing.
Keep follow-up questions in the same Slack thread so Nova has the context from the conversation.

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Disconnecting your Slack account

Ask your Technical Account Manager if you need to disconnect your Slack account from Nova. After it is disconnected, Nova can no longer use your Let’s Do This access from that Slack account. You can reconnect later by following the same steps above. What happens: the connection page says the link is invalid or has expired. What to do: return to the shared Slack channel and tag @Nova again. Nova sends you a new personal link. Open it within 10 minutes.

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If the wrong accounts are shown

What happens: the connection page shows a different Slack or Let’s Do This account from the one you want to use. What to do: return to Slack and message Nova from the Slack account you want to connect. Make sure you are signed in to the correct Let’s Do This account before opening the new connection link.

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If the Slack account is already connected

What happens: the connection page says that the Slack account is already connected to someone else. What to do: ask your Technical Account Manager to help disconnect the existing link before you try again. A Slack account cannot be connected to two Let’s Do This accounts at the same time.

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If Nova cannot access an organizer

What happens: Nova says you do not have access to the organizer, or it cannot answer questions about that organizer in the shared channel. What to do: check that you can open the organizer in your Let’s Do This dashboard. If you can open it but Nova still cannot use it, ask your Technical Account Manager to check which organizers are available in the shared channel.

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If Nova does not respond

Make sure you tagged @Nova in the shared channel. If Nova still does not reply, ask your Technical Account Manager to confirm that Nova is in the channel.