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You can refund a participant directly from their booking on the event Startlist. Two options are available: a standard refund that returns money to the original payment method, or a transfer to credit that converts the booking value into account credit the participant can use toward a future booking.
If you cannot see the refund option on a booking, contact Let’s Do This support. Some accounts require LDT to process refunds on your behalf.

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Standard refund

1

Open the booking from the Startlist

In your dashboard, open the event and go to Entries → Startlist. Find the participant’s entry and open their booking.
2

Open the refund tool

From within the booking, select Refund. The refund form opens showing the participant’s name, event, and ticket.
3

Select a refund reason

Choose a reason from the dropdown. The available options are:
  • Withdrawal
  • Customer satisfaction
  • Duplicate booking
  • Event cancelled
  • Application unsuccessful
  • Fundraising rebate
  • Merchandise
  • Other
You can also add an optional note for your own records.
4

Choose the refund amount

Select how you want to refund:
  • Refund from total — enter the amount to refund as a number or percentage of the total. An expandable breakdown shows how the total is composed.
  • Refund by line item — set the refund amount per individual item (ticket, add-ons) and mark each one as canceled or kept.
5

Set the entry and add-on status

When refunding from total, choose what happens to the entry and any add-ons:
  • Refund and cancel — refunds the amount and cancels the registration.
  • Refund only — refunds the amount without canceling the entry.
If the booking includes add-ons, you also choose whether to cancel or keep them.
6

Confirm the refund

Click Confirm. A summary modal shows the total to be refunded. Click the confirmation button to process. A confirmation message appears when the refund is complete.

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Refund to account credit

Instead of refunding to the original payment method, you can convert a booking’s value to account credit. The participant can apply that credit toward a future booking with your organization. This is done through the Transfers tool.
1

Open the Transfers tool

From your organizer dashboard sidebar, select Transfers. The transfers homepage shows the available options.
2

Select Transfer to credit

Choose Transfer to credit. You are prompted to select the participant’s booking.
3

Configure the credit

The form shows the participant’s current booking details and the total paid. You can:
  • Choose which add-ons to include in the credit value.
  • Optionally earmark the credit for a specific future event.
  • Make adjustments to the credit amount if needed.
The Total paid and Total credit are displayed so you can confirm the values before proceeding.
4

Confirm

Click Next to review the summary, then confirm. The booking is canceled and the credit is added to the participant’s account.

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Limitations

Refund Protect purchases cannot be refunded through the organizer refund tool. If a booking includes Refund Protect and the participant needs a refund, they should claim directly through their Refund Protect provider if they are eligible. Payment plan bookings cannot be refunded through the standard refund tool. To refund a participant on a payment plan, contact Let’s Do This support with the booking ID. See Payment Plans for details. Already-refunded bookings show a warning if the full refundable amount has already been returned. No further refund is possible on that booking.