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Purchase limits and basket restrictions control the quantity and combination of tickets a participant can buy in one registration. Purchase limits cap (or require a minimum of) a single ticket type. Basket restrictions link tickets together — useful when a ticket shouldn’t be sold on its own, like a child entry that must accompany an adult. Both are set on the ticket, in its Purchase limits section, which manages how many of that ticket a participant can buy in one registration.

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When to use each

  • Purchase limits — use a maximum to stop one person buying up a capped or premium ticket, and a minimum when a ticket is only sold in groups (for example a relay team that needs at least four entries).
  • Basket restrictions — use Link tickets when a ticket can’t be bought on its own and must go alongside another, such as a junior ticket that needs an accompanying adult.
Set limits to match how you actually want the ticket sold, and check them against any group sizes you expect — a minimum that’s too high or a maximum that’s too low will block legitimate bookings at checkout.

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Setting purchase limits

Purchase limits are the two fields at the top of the ticket’s Purchase limits section.
1

Open the ticket's Purchase limits section

Edit the ticket and find the Purchase limits section.
2

Set a minimum (optional)

Minimum tickets per booking is the fewest of this ticket a participant must buy in one registration. Leave it blank (or set it to 1) for no minimum. When you set a minimum above 1, a participant has to add at least that many before they can check out.
3

Set a maximum (optional)

Maximum tickets per booking is the most of this ticket one participant can buy in a single registration. Leave it blank for no cap (it shows as Unlimited). Values run from 0 up to 1,000.
4

Save

Save the ticket. The limits apply immediately to new baskets.

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What participants experience with limits

At ticket selection, a participant can’t add more of a ticket than its maximum. If the ticket has a minimum, they must reach it before checkout will let them continue. The limits apply per registration, so the same person could place a second separate order — purchase limits cap a single basket, not a person across multiple orders.

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Linking tickets (basket restrictions)

Basket restrictions live under Advanced settings in the same Purchase limits section, where you’ll find the Basket restriction controls. A basket restriction makes one ticket depend on another being in the basket.
1

Add a basket restriction

In the ticket’s Purchase limits section, open Advanced settings and choose Add a cart restriction to open the Basket restriction setup.
2

Link this ticket to a mandatory ticket

Turn on Link tickets to mark that this ticket can’t be bought on its own. Then choose the Mandatory additional ticket that must be in the basket alongside it. For example, if a participant selects a Child ticket, they can’t check out until at least one Adult ticket is also in the basket.
3

Set the ratio (optional)

Set a Minimum and Maximum number of the linked ticket allowed for each ticket of this type — so you can require, say, one adult for every child, or cap how many of the linked ticket can be added.
4

Customize the message and save

You can customize the checkout message participants see when the rule isn’t met (the default is “Complete your cart”, up to 160 characters). A live preview updates as you type. Save when you’re done.
A link only governs the basket from the perspective of the ticket it’s set on. If you want the rule enforced both ways, add the matching restriction to the other ticket too.

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What participants experience with basket restrictions

When a participant has a restricted ticket in their basket without the ticket it’s linked to, they can’t check out. They see your cart restriction message — by default, “Complete your cart” — prompting them to add the required ticket. Once the basket satisfies the rule, with the mandatory ticket present in the right quantity, checkout continues as normal.

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Bundles have their own limit

If you sell bundles, the number of times a bundle can be added to one checkout is controlled separately by the bundle’s Limit per booking setting. That limit is configured on the bundle, not in a ticket’s Purchase limits section.