For partners: discount your reserved entry links so participants pay less, and settle the invoices for the entries you cover.
This guide is written for partners — charities, companies, and
organizations that have been given a block of entries to an event. For how to
log in and send invitations, start with the Partner dashboard
guide.
Discounts and invoicing are available only when your event organizer has
turned them on for your entries and set up how you’ll be billed. If you don’t
see an Apply discount button or a Payments page, your organizer hasn’t
enabled this yet — contact them to ask.
A discount lets you lower the price your participants pay by covering part
of the cost yourself. When you discount your reserved entry links, each
participant pays less at checkout and you’re billed for the difference. This
guide covers how to apply a discount, how the two billing arrangements work, and
how to settle your invoices.Two things shape how you pay:
Whether your organizer set your entries to pay upfront or pay as you go. You don’t choose this — your organizer does, and it decides when you pay and whether your entries lock until you’ve paid.
The discount you apply — a flat amount off or a percentage off, applied to the whole group.
Your entries are grouped by how their links work. You’ll see both types split
into their own sections on your Reserved Entries and Payments pages.
Single-use links
Each participant gets their own unique link that claims a single entry. Use
these to invite specific people.
Multi-use links
One shared link anyone can use to claim an entry, up to the group’s
capacity. Share it wherever you like — only multi-use groups give you a
Copy invite link option.
The link type changes how you share entries, not how you discount them. A
discount always applies to the whole group — you can’t discount only some
entries in a group, whichever link type it uses.
You apply a discount from your Reserved Entries page. A group can only be
discounted while it still has unclaimed entries, and entries that were already
claimed keep the price they were claimed at.
A reserved entry card with the Apply discount button
1
Open Reserved Entries
From your Partner Dashboard, select the event and open Reserved Entries.
Each group appears as a card showing how many entries it holds and how many
have been claimed.
2
Start the discount
On the group you want to discount, click Apply discount. If the group
already has a discount, use the card’s three-dot menu and choose Edit
discount instead. The Discount entries window opens.
The Discount entries window
3
Choose the discount type
Under Apply a discount, pick how much you’ll cover:
Minus (-) — a flat amount off each entry (for example, $10 off).
Percentage (%) — a percentage off each entry, from 0 to 100.
With a percentage discount you can also tick Allow booking fee to be
discounted to cover part of the booking fee too. A flat discount never
touches the booking fee.
4
Review the summary
As you type, a live summary shows the Ticket price, the Booking fee,
how much You cover, and what Each participant pays. It also shows how
you’ll be invoiced, which depends on your billing arrangement (see below).
5
Save the discount
Click Save discount. What happens next depends on whether your entries
are pay upfront or pay as you go.
Your organizer sets one of two billing arrangements per group. The Discount
entries window tells you which one applies before you save.
Pay upfront
Your entries lock until the invoice is cleared. Saving a discount raises
a single invoice for the group’s remaining entries, and participants can’t
claim their places until you’ve paid it. This locks in today’s price.
Pay as you go
You’re billed for each entry as a participant claims it — nothing locks,
and you can start sharing straight away. You settle what’s been claimed
whenever you like, up to a final due date.
A pay-upfront group with its entries locked until the invoice is paid
Pay upfront. After you save, you’ll see a note like “These are pay-upfront,
so you’ll be able to share them once the invoice has been paid.” The group
shows how many entries are locked until paid, and a Pay for entries button
takes you to your Payments page to settle up. Once the invoice is paid, the
entries unlock and you can share them.Pay as you go. After you save, you’re ready to share immediately — your
invite link works right away and you’re billed as participants claim their
places. You may see a Final payment due date for settling the remainder.
Your Payments page lists every group that needs invoice payments, split into
single-use and multi-use sections. Use the search box to find a group and
Refresh to pull in the latest status — payment happens on a secure Stripe
page in a separate tab, so refresh after paying to see it update.
The Payments page with a card for each group
Each group card shows:
A paid-vs-total line, such as paid / total paid for, with a progress bar.
How many entries are paid for and how many have been claimed.
A Final payment due date where one applies. This turns red as the date approaches or once it’s overdue.
1
Open a group's invoices
Click View invoices on a group card. You’ll see Total, Paid, and
Outstanding totals, followed by the list of invoices for that group.
Each invoice shows its amount, the number of entries it covers, a reference,
the date, and a status.
A group's invoices, with Total, Paid, and Outstanding tiles
2
Pay an invoice
Click Pay now — either on the group card, or on an individual invoice
after opening View invoices. This opens a secure Stripe payment page in a
new tab. For a pay-as-you-go group, you’ll first confirm the payment for the
entries claimed so far, then continue to Stripe. Complete the payment there.
Pay now on a group card on the Payments page
Pay now on an individual invoice
3
Confirm it went through
Return to your Payments page and click Refresh. The invoice status
updates to Paid, and for pay-upfront groups the entries unlock so you
can share them.
To reopen a payment page for an invoice you’ve already started or paid, use
View invoice on that invoice.
You can edit a discount from the group’s three-dot menu using Edit discount,
or remove it with Remove discount.What happens: Removing a discount stops covering future claims — new claims
pay full price. Entries that were already claimed keep the price they had.Why: On a pay-upfront group, removing the discount also cancels that group’s
unpaid invoice. On a pay-as-you-go group, you can’t change the discount while an
invoice for the current discount is still unpaid — you’ll see “This group has
an unpaid invoice for the current discount. Pay it before changing the
discount.” Pay or cancel that invoice first.
On pay-as-you-go groups, you can cancel an outstanding (Due now) invoice
from its row.What happens: Cancelling voids the invoice — its Stripe payment page stops
working, and anything it billed becomes payable again on a future invoice.Why: An invoice that has already been paid can’t be cancelled, and
pay-upfront invoices can’t be cancelled this way — remove the discount instead
to cancel a pay-upfront group’s unpaid invoice.
What happens: A pay-upfront group that contains more than one ticket type
can’t be discounted at the moment. You’ll see a message asking you to contact
your event organizer.What to do: Contact your organizer — they can adjust the group or arrange
the discount another way.Some groups also can’t be discounted because there’s nothing to discount: a
group whose entries are already free, a group that’s fully paid, or a
group where all entries have already been claimed.
