Taking action with Nova

Nova can do more than answer questions. It can make changes for you, which is useful when a participant emails you with a request: a typo in their name, a missing confirmation email, or a transfer to a friend. Instead of finding the booking and clicking through the dashboard, describe what you need in a Nova chat and approve the change when Nova presents it. Nova can take these actions today: Nova uses the same approval step for other changes it can make, such as setting goals, scheduling email digest reports, and creating email campaigns.

​

How approvals work

Nova never acts on its own. When you ask for a change, it prepares the action and shows you an approval card in the chat before anything happens. The card is labeled Approval required and names the action, such as Edit Booking or Create Discount Code. It lists exactly what is changing, field by field, so you can check the details before committing. Click Approve to run the action or Reject to stop it. A few things to know:

• Approval is per action. If Nova proposes three changes, you get three cards and decide on each one separately. There is no “always allow”.
• You can keep chatting first. An unanswered card doesn’t expire. You can ask Nova follow-up questions and come back to approve or reject it later in the conversation.
• Rejecting is safe and reversible. Nova is told you declined and won’t run the action. You can always ask again with different details.
• The card stays in your history. Approved and rejected cards remain in the conversation, stamped with the decision, so you have a record of what was changed and what wasn’t.

For some actions, such as resending an email, the card first shows Checking what this would change… while Nova looks up the exact record under your permissions. If it can’t find the record, the card tells you not to approve and the Approve button is disabled. Ask Nova to look it up again.

​

Editing a booking

Ask Nova to update a participant’s details on a booking, for example “Change the date of birth on booking ABC123 to 2 April 1990”. Nova can edit:

• First name and last name
• Date of birth
• Gender
• Email address
• Phone number
• Address
• Emergency contact name and phone number

Nova can only edit fields that exist on that event’s booking form, and a gender value must match one of the options your form offers. If a booking has several participants, Nova asks which participant you mean before proposing the change. Edits are recorded as made by you, the person who approved them. After an edit, Nova’s own reporting data can take up to around an hour to reflect the change, so don’t be surprised if a report you run straight afterwards still shows the old value. The booking itself is updated immediately.

​

Resending a booking confirmation email

Ask Nova to resend a booking confirmation, for example “Resend the confirmation email for booking ABC123”. The email always goes to the participant’s email address on file. It can’t be redirected to you or anyone else. If you don’t name a specific participant, every participant on the booking receives their own confirmation. The approval card shows the exact recipient addresses before you approve, so you can confirm the email is going to the right person. Only booking confirmation emails can be resent through Nova. For other transactional emails, see Transactional emails.

​

Transferring an entry

Ask Nova to transfer a participant’s entry. There are three kinds of transfer:

• To a friend. Nova needs the friend’s first name and email address.
• To another race within the same event.
• To another event.

Nova starts the transfer. It doesn’t complete it. The participant or the person receiving the entry finishes the transfer through the normal transfer flow, including paying any transfer fee you have configured. Your event’s transfer settings still apply, so the action fails with an explanation if that transfer type is switched off, the transfer window has closed, or a transfer is already in progress for the entry.

​

Creating and deleting discount codes

Ask Nova to create a discount code, for example “Create a 20% code called SPRING20 for the Spring Trail Run, valid until the end of March, limited to 100 uses”. Nova can set:

• The code itself and a description
• A percentage discount or a fixed amount off
• A maximum discount value for percentage codes
• Total usage limit and per-person usage limit
• Whether the code is for first bookings only
• Start and expiry dates
• Which events or occurrences the code applies to

Some discount code options can’t be set through Nova, including affiliate commission, stacking with other codes, per-entry discounts, restrictions to specific ticket types, and bulk code generation. For those, manage your codes directly in the dashboard. See Discount codes. You can also ask Nova to delete discount codes, up to 50 at a time, by their exact codes. Deleting a code stops it working immediately and removes it from your active list.