Taking action with Nova

Ask Nova to make a change when a participant needs help with a booking, such as correcting their name, resending a confirmation, or starting a transfer. Tell Nova what you need in a chat, review the proposed change, and approve it before Nova applies it. Nova can take these actions today: Nova also asks for approval before it makes other changes, such as setting goals, scheduling email digest reports, and creating email campaigns.

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Approval process

Nova prepares the change and shows you an approval card in the chat. The change does not happen until you approve it. The Approval required card names the action, such as Edit Booking or Create Discount Code, and lists each change. Review the details, then click Approve or Reject. A few things to know:

• Approval is per action. If Nova proposes three changes, you get three cards and decide on each one separately. There is no “always allow”.
• You can keep chatting first. An unanswered card doesn’t expire. You can ask Nova follow-up questions and come back to approve or reject it later in the conversation.
• You can ask again. If you reject an action, Nova won’t run it. You can make another request with different details.
• The card stays in your history. Approved and rejected cards remain in the conversation, stamped with the decision, so you have a record of what was changed and what wasn’t.

For some actions, such as resending an email, Nova first checks which record would be affected. While it checks, the card shows Checking what this would change…. If Nova can’t find the record, the card explains the issue and disables Approve. Ask Nova to look it up again.

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Editing a booking

Ask Nova to update a participant’s details on a booking, for example “Change the date of birth on booking ABC123 to 2 April 1990”. Nova can edit:

• First name and last name
• Date of birth
• Gender
• Email address
• Phone number
• Address
• Emergency contact name and phone number

Nova can only edit fields that exist on that event’s booking form, and a gender value must match one of the options your form offers. If a booking has several participants, Nova asks which participant you mean before proposing the change. The booking updates as soon as you approve the edit. The change is recorded under your name. Nova’s reports can take about an hour to show the new value.

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Resending a booking confirmation email

Ask Nova to resend a booking confirmation, for example “Resend the confirmation email for booking ABC123”. The email always goes to the participant’s email address on file. It can’t be redirected to you or anyone else. If you don’t name a specific participant, every participant on the booking receives their own confirmation. The approval card shows the exact recipient addresses before you approve, so you can confirm the email is going to the right person. Only booking confirmation emails can be resent through Nova. For other transactional emails, see Transactional emails.

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Transferring an entry

Ask Nova to transfer a participant’s entry. There are three kinds of transfer:

• To a friend. Nova needs the friend’s first name and email address.
• To another race within the same event.
• To another event.

Nova starts the transfer, then the participant or recipient completes it through the usual transfer process and pays any applicable fee. Your event’s transfer settings still apply. Nova explains if the transfer type is disabled, the transfer window has closed, or another transfer is already in progress.

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Creating and deleting discount codes

Ask Nova to create a discount code, for example “Create a 20% code called SPRING20 for the Spring Trail Run, valid until the end of March, limited to 100 uses”. Nova can set:

• The code itself and a description
• A percentage discount or a fixed amount off
• A maximum discount value for percentage codes
• Total usage limit and per-person usage limit
• Whether the code is for first bookings only
• Start and expiry dates
• Which events or occurrences the code applies to

Some discount code options can’t be set through Nova, including affiliate commission, stacking with other codes, per-entry discounts, restrictions to specific ticket types, and bulk code generation. For those, manage your codes directly in the dashboard. See Discount codes. You can also ask Nova to delete discount codes, up to 50 at a time, by their exact codes. Deleting a code stops it working immediately and removes it from your active list.