Transfers - Let's Do This

Transfers let you — or your participants — move a booking rather than cancel it. Three types are available:

Transfer to another race or event — move the participant to a different race within the same event, or to a different event entirely.
Transfer to a friend — hand the booking to another person.
Transfer to credit — convert the booking value to account credit the participant can use toward a future booking.

All three can be initiated by you on behalf of a participant, or enabled as self-serve so participants can do it themselves. We recommend enabling self-serve — it reduces the volume of transfer requests you need to handle manually. When self-serve is enabled, participants access these options from their booking management page. They can find it by logging in to their account, opening My bookings, and selecting the relevant entry. The available transfer options appear based on the settings you have configured.

Bookings with an active payment plan cannot be transferred. Resolve the plan first before initiating any transfer.

Setting up self-serve transfers

Self-serve transfer settings live in two places:

Organizer level — go to Settings → Participant self-serve. These are your global defaults, applied to all events unless overridden.
Event level — open an event and select Participant settings from the left-hand sidebar. Event-level settings override the organizer defaults for that event only.

Each transfer type has its own set of options:

Transfer to another race or event

Setting	What it controls
Enable	Toggle the transfer type on or off for participants.
Admin fee	A flat fee charged to the participant when they transfer. Set the amount and currency.
Fee exemption	Waive the fee if the participant transfers to a cheaper race/event, a more expensive one, or never waive it.
Cut-off time	The deadline for participants to self-serve transfer. At the organizer level, set a relative window (e.g. 4 weeks before the event starts). At the event level, set an absolute date.
Ticket rules	(Event level only) Restrict which tickets can be transferred, and which destination races or events they can transfer to. By default all tickets transfer to all available destinations.
Bypass sold-out	Allow transfers into races or events that are otherwise sold out.

Transfer to a friend

Setting	What it controls
Enable	Toggle friend transfers on or off.
Admin fee	A flat fee charged for the transfer.
Ticket discount	Whether the recipient gets a discount: 100% off (they pay nothing) or a discount equal to the original purchase price.
Cut-off time	The deadline for self-serve friend transfers. At the organizer level, set a relative window. At the event level, set an absolute date.
Ticket rules	(Event level only) Restrict which tickets can be transferred to a friend.
Bypass sold-out	Allow transfers even when the ticket is no longer publicly available.

Transfer to credit

Setting	What it controls
Enable	Toggle credit transfers on or off.
Admin fee	A percentage deducted from the credit amount (e.g., a 5% fee on a $100 booking gives the participant$ 95 in credit).
Cut-off time	The deadline for participants to self-serve convert to credit. At the organizer level, set a relative window. At the event level, set an absolute date.
Credit expiry	How long the credit lasts: 1 week, 1 month, 2 months, 6 months, 1 year, or never. Defaults to 1 year.
Event restrictions	Limit which future events the credit can be applied to.

Organizer-initiated transfers

You can initiate any transfer type on behalf of a participant regardless of whether self-serve is enabled. Organizer-initiated transfers are not subject to the cut-off time or fee settings.

Transfer to another race or event

Open the Transfers tool

From your organizer dashboard sidebar, select Transfers. The transfers homepage shows the current booking details on the right.

Select Transfer to event

Choose Transfer to event. The event selector opens.

Choose the destination

Search for and select the event you want to move the participant to, then choose the race and ticket tier.

Choose which add-ons to carry over

If the original booking includes add-ons, select which ones should transfer. Add-ons you do not include are canceled.

Review and confirm

A summary modal shows the original booking alongside the destination. Click Confirm to complete. The original booking is canceled and a new entry is created at the destination.

You can also transfer multiple participants at once by selecting several entries from the Startlist before opening the Transfers tool.

Transfer to a friend

Open the Transfers tool

From your organizer dashboard sidebar, select Transfers, then choose Transfer to another person.

Enter the recipient's email address

Type the email address of the person who will receive the booking.

Choose which add-ons to include

Select which add-ons should transfer to the new participant. Any not included are canceled.

Review and confirm

Click Next. A confirmation modal summarizes the transfer. Click Confirm to complete.The original participant’s booking is canceled and the recipient receives a booking confirmation.

Friend transfers are per-booking only — bulk transfers to another person are not available.

Transfer to credit

Open the Transfers tool

From your organizer dashboard sidebar, select Transfers, then choose Transfer to credit.

Configure the credit

The form shows the participant’s booking and the total paid. Choose which add-ons to include, optionally earmark the credit for a specific future event, and make any credit adjustments needed.

Confirm

Click Next to review the summary, then confirm. The booking is canceled and the credit is added to the participant’s account.

​Setting up self-serve transfers

​Transfer to another race or event

​Transfer to a friend

​Transfer to credit

​Organizer-initiated transfers

​Transfer to another race or event

​Transfer to a friend

​Transfer to credit

Setting up self-serve transfers

Transfer to another race or event

Transfer to a friend

Transfer to credit

Organizer-initiated transfers

Transfer to another race or event

Transfer to a friend

Transfer to credit