Managing Participants

Your dashboard has two main places to manage participants, and which one you use depends on what you need to do.

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The Startlist and the Customers tab

The Startlist is per-event. Open any event in your dashboard and select Entries → Startlist in the sidebar. It shows every participant booked for that specific event, with their entry status, ticket, and booking details. The Startlist is where you take action on individual entries — issuing refunds, initiating transfers, exporting the participant list, and more. The Export option sits alongside it in the same Entries section. The Customers tab is organizer-wide. Select Customers from the sidebar to see participant data across all your events. All customers opens individual customer profiles — their registrations, memberships, account credits, and email history. All registrations gives you a flat view of every booking across all events. If you know which event a participant is in, start from the Startlist. If you want to look up a specific person across all your events, use the Customers tab.

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Viewing bookings

From a specific event — open the event and go to Entries → Startlist. Every participant who has booked is listed with their entry status, ticket, and booking date. Click any entry to open the full booking. Across all events — go to Customers → All customers and search by the participant’s email address. Their profile shows two tables:

• Registrations — one row per event entry, showing the participant’s name, event, race or category, booking status, and event date.
• Memberships — one row per membership, showing the tier, plan, policy status, membership status, and the date the membership was created.

Each registration row has two actions:

• View startlist — opens the event’s Startlist filtered to this participant in a new tab.
• Edit booking — opens the booking management page in a new tab. This action requires write access to your organization.

Each membership row has a View member account action that opens the participant’s membership management page.

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Exporting bookings

You can export a full list of participants for any event as a file — useful for race-day check-in, fulfillment, or sharing with timing providers.

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Editing participant details

You can update a participant’s registration details — such as form answers or emergency contact information — after they have booked. If you need to change a field that affects the price — such as a race category — contact Let’s Do This support. Price-adjusting changes require LDT to process on your behalf.

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Resending confirmation emails and receipts

If a participant did not receive their booking confirmation or payment receipt — or needs either resent to a different address — you can action this from the booking.

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Participant email history

The Customers tab gives you a full record of every email your organization has sent to a participant — confirmations, campaigns, and other notifications — so you can see what they received and when.