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Deferral lets participants move their booking to a future occurrence of your event rather than withdrawing entirely. Once you configure the rules, participants can defer themselves — no manual intervention required from you.

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Setting up deferral

Deferral is configured per event in the participant settings.
1

Open the participant settings

In your dashboard, open the event and select Participant settings from the left-hand sidebar. Find the Deferrals section.
2

Enable deferral

Toggle deferral on. Additional configuration fields appear.
3

Set which tickets can be deferred

Choose whether deferral applies to all tickets on the event or only specific tickets. If you choose specific tickets, select them — each ticket group can have its own deadline, reasons, and custom message.
4

Set a deadline

Enter the latest date and time by which a participant can request a deferral. After this deadline, the option is no longer available to them.The deadline only applies to participants deferring themselves. You can still defer an entry on a participant’s behalf after the deadline has passed.
5

Add a policy URL (optional)

Link to a page on your site that explains your deferral policy. Participants see this when they go through the deferral flow.
6

Add deferral reasons

Add the reasons participants can choose from when they defer. At least one reason is required — participants select one as part of the deferral flow.
7

Add a custom message (optional)

Write a message to show participants when they defer their entry. It replaces the standard message at the top of the deferral page. We recommend keeping it short — a word counter helps you stay within the suggested 150 words.
8

Save

Save the event settings. Participants can now defer their entries up to the deadline you set.

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What participants see

Once deferral is configured, participants see the deferral option in their booking management page. The deferral page shows your custom message if you’ve set one, or a standard message otherwise. They select a reason, confirm, and their entry is marked as deferred.

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Deferred entries in the Startlist

Deferred entries appear in the event Startlist with a Deferred status. You can filter or export by status to get a list of all deferred participants at any time.

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Deferral and payment plans

An active payment plan should be resolved before a participant defers. The plan does not carry over to the new entry. If a participant on an active plan wants to defer, contact Let’s Do This support before the deferral is processed.