> ## Documentation Index
> Fetch the complete documentation index at: https://partner-help.letsdothis.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Transfers
> Move a participant to a different race or event, hand their place to someone else, or convert their booking to account credit.
Transfers let you — or your participants — move a booking rather than cancel it. Three types are available:
* **Transfer to another race or event** — move the participant to a different race within the same event, or to a different event entirely.
* **Transfer to a friend** — hand the booking to another person.
* **Transfer to credit** — convert the booking value to account credit the participant can use toward a future booking.
All three can be initiated by you on behalf of a participant, or enabled as self-serve so participants can do it themselves. We recommend enabling self-serve — it reduces the volume of transfer requests you need to handle manually.
When self-serve is enabled, participants access these options from their booking management page. They can find it by logging in to their account, opening **My bookings**, and selecting the relevant entry. The available transfer options appear based on the settings you have configured.
Bookings with an active payment plan cannot be transferred. Resolve the plan
first before initiating any transfer.
## Setting up self-serve transfers
Self-serve transfer settings live in two places:
* **Organizer level** — go to **Settings → Participant self-serve**. These are your global defaults, applied to all events unless overridden.
* **Event level** — open an event and select **Participant settings** from the left-hand sidebar. Event-level settings override the organizer defaults for that event only.
Each transfer type has its own set of options:
### Transfer to another race or event
| Setting | What it controls |
| ------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Enable** | Toggle the transfer type on or off for participants. |
| **Admin fee** | A flat fee charged to the participant when they transfer. Set the amount and currency. |
| **Fee exemption** | Waive the fee if the participant transfers to a cheaper race/event, a more expensive one, or never waive it. |
| **Cut-off time** | The deadline for participants to self-serve transfer. At the organizer level, set a relative window (e.g. 4 weeks before the event starts). At the event level, set an absolute date. |
| **Ticket rules** | (Event level only) Restrict which tickets can be transferred, and which destination races or events they can transfer to. By default all tickets transfer to all available destinations. |
| **Bypass sold-out** | Allow transfers into races or events that are otherwise sold out. |
### Transfer to a friend
| Setting | What it controls |
| ------------------- | -------------------------------------------------------------------------------------------------------------------------------------- |
| **Enable** | Toggle friend transfers on or off. |
| **Admin fee** | A flat fee charged for the transfer. |
| **Ticket discount** | Whether the recipient gets a discount: 100% off (they pay nothing) or a discount equal to the original purchase price. |
| **Cut-off time** | The deadline for self-serve friend transfers. At the organizer level, set a relative window. At the event level, set an absolute date. |
| **Ticket rules** | (Event level only) Restrict which tickets can be transferred to a friend. |
| **Bypass sold-out** | Allow transfers even when the ticket is no longer publicly available. |
### Transfer to credit
| Setting | What it controls |
| ---------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Enable** | Toggle credit transfers on or off. |
| **Admin fee** | A percentage deducted from the credit amount (e.g., a 5% fee on a $100 booking gives the participant $95 in credit). |
| **Cut-off time** | The deadline for participants to self-serve convert to credit. At the organizer level, set a relative window. At the event level, set an absolute date. |
| **Credit expiry** | How long the credit lasts: 1 week, 1 month, 2 months, 6 months, 1 year, or never. Defaults to 1 year. |
| **Event restrictions** | Limit which future events the credit can be applied to. |
## Organizer-initiated transfers
You can initiate any transfer type on behalf of a participant regardless of whether self-serve is enabled. Organizer-initiated transfers are not subject to the cut-off time or fee settings.
### Transfer to another race or event
From your organizer dashboard sidebar, select **Transfers**. The transfers homepage shows the current booking details on the right.
Choose **Transfer to event**. The event selector opens.
Search for and select the event you want to move the participant to, then choose the race and ticket tier.
If the original booking includes add-ons, select which ones should transfer. Add-ons you do not include are canceled.
A summary modal shows the original booking alongside the destination. Click **Confirm** to complete. The original booking is canceled and a new entry is created at the destination.
You can also transfer multiple participants at once by selecting several entries from the Startlist before opening the Transfers tool.
### Transfer to a friend
From your organizer dashboard sidebar, select **Transfers**, then choose **Transfer to another person**.
Type the email address of the person who will receive the booking.
Select which add-ons should transfer to the new participant. Any not included are canceled.
Click **Next**. A confirmation modal summarizes the transfer. Click **Confirm** to complete.
The original participant's booking is canceled and the recipient receives a booking confirmation.
Friend transfers are per-booking only — bulk transfers to another person are not available.
### Transfer to credit
From your organizer dashboard sidebar, select **Transfers**, then choose **Transfer to credit**.
The form shows the participant's booking and the total paid. Choose which add-ons to include, optionally earmark the credit for a specific future event, and make any credit adjustments needed.
Click **Next** to review the summary, then confirm. The booking is canceled and the credit is added to the participant's account.