> ## Documentation Index
> Fetch the complete documentation index at: https://partner-help.letsdothis.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Refunding a Participant

> Issue a full or partial cash refund, or convert a booking to account credit.

You can refund a participant directly from their booking on the event Startlist. Two options are available: a standard refund that returns money to the original payment method, or a transfer to credit that converts the booking value into account credit the participant can use toward a future booking.

<Info>
  If you cannot see the refund option on a booking, contact Let's Do This
  support. Some accounts require LDT to process refunds on your behalf.
</Info>

## Standard refund

<Steps>
  <Step title="Open the booking from the Startlist">
    In your dashboard, open the event and go to **Entries → Startlist**. Find the participant's entry and open their booking.
  </Step>

  <Step title="Open the refund tool">
    From within the booking, select **Refund**. The refund form opens showing the participant's name, event, and ticket.
  </Step>

  <Step title="Select a refund reason">
    Choose a reason from the dropdown. The available options are:

    * Withdrawal
    * Customer satisfaction
    * Duplicate booking
    * Event cancelled
    * Application unsuccessful
    * Fundraising rebate
    * Merchandise
    * Other

    You can also add an optional note for your own records.
  </Step>

  <Step title="Choose the refund amount">
    Select how you want to refund:

    * **Refund from total** — enter the amount to refund as a number or percentage of the total. An expandable breakdown shows how the total is composed.
    * **Refund by line item** — set the refund amount per individual item (ticket, add-ons) and mark each one as canceled or kept.
  </Step>

  <Step title="Set the entry and add-on status">
    When refunding from total, choose what happens to the entry and any add-ons:

    * **Refund and cancel** — refunds the amount and cancels the registration.
    * **Refund only** — refunds the amount without canceling the entry.

    If the booking includes add-ons, you also choose whether to cancel or keep them.
  </Step>

  <Step title="Confirm the refund">
    Click **Confirm**. A summary modal shows the total to be refunded. Click the confirmation button to process. A confirmation message appears when the refund is complete.
  </Step>
</Steps>

## Refund to account credit

Instead of refunding to the original payment method, you can convert a booking's value to account credit. The participant can apply that credit toward a future booking with your organization. This is done through the Transfers tool.

<Steps>
  <Step title="Open the Transfers tool">
    From your organizer dashboard sidebar, select **Transfers**. The transfers homepage shows the available options.
  </Step>

  <Step title="Select Transfer to credit">
    Choose **Transfer to credit**. You are prompted to select the participant's booking.
  </Step>

  <Step title="Configure the credit">
    The form shows the participant's current booking details and the total paid. You can:

    * Choose which add-ons to include in the credit value.
    * Optionally earmark the credit for a specific future event.
    * Make adjustments to the credit amount if needed.

    The **Total paid** and **Total credit** are displayed so you can confirm the values before proceeding.
  </Step>

  <Step title="Confirm">
    Click **Next** to review the summary, then confirm. The booking is canceled and the credit is added to the participant's account.
  </Step>
</Steps>

## Limitations

**Refund Protect purchases** cannot be refunded through the organizer refund tool. If a booking includes Refund Protect and the participant needs a refund, they should claim directly through their Refund Protect provider if they are eligible.

**Payment plan bookings** cannot be refunded through the standard refund tool. To refund a participant on a payment plan, contact Let's Do This support with the booking ID. See [Payment Plans](/docs/event-setup/payment-plans#refunds) for details.

**Already-refunded bookings** show a warning if the full refundable amount has already been returned. No further refund is possible on that booking.