> ## Documentation Index
> Fetch the complete documentation index at: https://partner-help.letsdothis.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ChronoTrack Live

> Sync participant registrations from your event directly to ChronoTrack in real time.

<Info>
  The ChronoTrack integration is available to select accounts. Contact your
  account manager to enable it.
</Info>

The ChronoTrack integration keeps your participant list in ChronoTrack up to date
automatically. When a participant registers or updates their registration, their
details are pushed to ChronoTrack without any manual export. You can also sync
specific fields from your custom registration questions and map each ticket type
to the corresponding ChronoTrack entry category.

## Before you start

You need an active ChronoTrack account and at least one event created in
ChronoTrack before you can configure the integration. Have your ChronoTrack event
ID ready — you'll need it during setup.

## Setting up the integration

<Steps>
  <Step title="Connect your ChronoTrack account">
    Go to your event in the dashboard and open the **ChronoTrack** integration
    page. If your account is not yet connected, click **Connect ChronoTrack** and
    follow the authorization steps to link your ChronoTrack account.

    Once connected, your account details appear at the top of the page.
  </Step>

  <Step title="Map your event">
    On the **Event Mapping** tab, click **Map event** and enter your ChronoTrack
    event ID. The integration will confirm the event name it found in ChronoTrack.

    Once mapped, the tab shows both the name from your Let's Do This event and
    the name from ChronoTrack so you can confirm they match.
  </Step>

  <Step title="Map ticket types">
    Below the event mapping, map each ticket type from your Let's Do This event
    to the corresponding registration option in ChronoTrack. Participants who
    register with a ticket that isn't mapped are not synced.
  </Step>

  <Step title="Set up field mappings (optional)">
    On the **Field Mapping** tab, map answers from your custom registration
    questions to ChronoTrack's custom fields. Only fields you map here are sent
    to ChronoTrack; standard fields (name, date of birth, sex, and age) are
    always included automatically.
  </Step>

  <Step title="Enable real-time sync">
    On the **Sync Settings** tab, turn on **Real-time sync**. From this point,
    new registrations and updates are sent to ChronoTrack automatically.
  </Step>
</Steps>

## Syncing existing registrations

After setting up the integration, use **Sync all entries** on the Sync Settings
tab to push all existing registrations to ChronoTrack. This ensures participants
who registered before you enabled the integration appear in ChronoTrack.

## What data is sent to ChronoTrack

Every synced participant sends the following standard fields:

* First name and last name (trimmed and title-cased)
* Middle name
* Sex
* Date of birth and age
* External registration ID
* Registration option (your mapped ticket type)

Any custom question answers you've mapped on the Field Mapping tab are also sent,
each prefixed with `custom_` in ChronoTrack.

## Syncing an individual participant

To sync a single participant — for example, after correcting a detail — go to
**Sync Settings** > **Sync single entry**, enter the participant's registration
ID, and click **Sync**. The participant's current data is sent to ChronoTrack
immediately.

## Retrying failed syncs

If a sync attempt fails, it appears in the **Failed executions** list on the
Sync Settings tab. You can retry individual failed entries from there once the
underlying issue (such as a ChronoTrack API outage) is resolved.

## Removing the integration

To disconnect the integration for an event, go to **Sync Settings** and click
**Delete integration**. This removes the event mapping and stops all future
syncs. Participant data already sent to ChronoTrack is not affected.