> ## Documentation Index
> Fetch the complete documentation index at: https://partner-help.letsdothis.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Shipping Fees and Rules
> Charge location-based shipping fees on shipped products, block destinations you don't ship to, and offer free shipping above an order value.
Shipping rules apply to products you send to participants — anything with
**Ship to buyer** as a fulfillment method. They build on [shipping
addresses](/docs/event-setup/shipping-addresses-for-add-ons): the address a
participant provides at checkout is what decides the fee they pay.
When you mail out products — t-shirts, medals, race packs — the cost of shipping
usually depends on where they're going. Shipping rules let you charge the right
fee for each destination, block destinations you can't deliver to, and offer
free shipping on larger orders.
Set up your organization defaults once and every shipped product uses them
automatically. Add product-specific rules only for exceptions — for example, a
bulky item with its own courier costs, or a race-pack mailing service that's
only available domestically. A product's own rules **replace** your defaults
entirely for that product; the two are never merged, so what you see on the
product is exactly what applies.
One set of rules and a free shipping threshold that every shipped product
without its own rules follows.
A full replacement rule set for a single product, managed on the product
itself.
## How the fee is decided
When a participant's basket contains a shipped product, checkout looks at their
shipping address and applies the most specific rule that matches:
1. A rule for their **state or province** (for example, Alaska).
2. A rule for their **country** (for example, United States).
3. Your **Everywhere else** setting.
Each order pays **one shipping fee**, no matter how many shipped products it
contains. If different products in the basket match different fees, the
participant pays the **highest** matched fee once — fees are never added
together.
If any product in the basket can't ship to the address, the whole order is
blocked until the participant changes the address or removes that product.
If you've set a **free shipping threshold**, orders whose **product total** is
at or above that amount ship free — the fee is replaced by a `Free shipping` line in
the participant's order summary. Only products count toward the total; the race
entry and other charges don't.
For example, with a \$8 United States rule, a \$18 Alaska and Hawaii rule,
**Everywhere else** set to **Doesn't ship**, and a \$100 free shipping
threshold:
| Participant's situation | What they pay |
| ------------------------------------------------ | ------------------------------------------------------------ |
| Ships a t-shirt to Texas | \$8 shipping |
| Ships a t-shirt to Honolulu | \$18 shipping (the state rule wins) |
| Ships a t-shirt and a medal to Texas | \$8 shipping, charged once |
| Ships \$120 of products to Texas | Free shipping (the product total is at or above \$100) |
| A race entry and a \$20 t-shirt shipped to Texas | $8 shipping (only the $20 of products counts, not the entry) |
| Tries to ship to Canada | Blocked — must change address or remove the product |
## Setting your organization defaults
In your organizer dashboard, go to **Add-ons** → **Shipping rules**. A
summary at the top tells you at a glance what your current setup does — for
example, `Ships to 3 destinations. Everywhere else ships for $8.00.`
If you've blocked any destinations, the summary names them too, so you can
confirm your whole setup without opening the rules editor. Up to three are
listed by name; above that you get a count.
Turn on the **Organization default shipping** toggle. While it's off,
products without their own rules fall back to any flat shipping fee already
set on them, and products with their own rules keep using them.
Pick the default for shipped products that don't set their own rules:
| Setting | What it means |
| ---------------------- | -------------------------------------------------------- |
| **Ships free** | Every destination is allowed and shipping costs nothing. |
| **Set shipping rules** | You define destinations, fees, and blocks below. |
To ship to a specific list of destinations and nowhere else, choose **Set
shipping rules**, add those destinations under **Ships to**, and set
**Everywhere else** to **Doesn't ship**.
With **Set shipping rules** selected, three sections control the outcome:
* **Ships to** — the destinations you deliver to and the fee for each. A
rule can cover one or more countries, and you can narrow it to specific
states or provinces to create overrides like Alaska and Hawaii pricing.
Naming a rule is optional — leave it blank and it's named after the
destination. A fee field left empty reads `Free`, which is how you ship
to a destination at no charge.
* **Doesn't ship to** — destinations you refuse. Block a whole country, or
add a country and use **Block only certain states** to block just part of
a country you otherwise ship to.
* **Everywhere else** — what happens for destinations not listed above:
**Ship** with a default fee, or **Doesn't ship**. Leave the default fee
blank to ship free to all other destinations.
Each destination can only appear once across your rules — if you list it
twice, you'll be asked to remove the duplicate before you can save.
Enter an amount in **Free shipping threshold**. When a participant's
**product total** reaches this amount, their order ships free. Leave it
blank for no threshold. Only products count toward the total — the race entry
and other charges don't — and products that use their own product-specific
rules still count.
Click **Save**. The button stays grayed out until you actually change
something, and grays out again once your changes are saved — so it doubles
as a check on whether you have unsaved edits.
The new rules apply to checkouts from that point on — already-completed
orders keep the fee they were charged.
## Customizing shipping for a single product
A product's own rules are a full replacement for your organization defaults,
not an addition to them. Once a product is customized, changes to your
organization defaults no longer affect it.
Go to **Add-ons** → **Products** and open the product you want to
customize.
In the **Fulfillment** section, make sure **Ship to buyer** is selected.
The **Shipping** controls only appear for shipped products, and start out
showing `Using the organization default shipping rules.`
Click **Customize for this product**, then configure the same controls as
the organization page — **Ships free** or **Set shipping rules**, with the
same destination rule editor. A banner reminds you the product is
customized.
Save the product. To go back later, click **Reset to organization
default** — this discards the product's custom rules and it follows your
organization defaults again.
If you stop shipping a customized product — by removing **Ship to buyer** from
its fulfillment methods — saving the product also removes its custom shipping
rules. You'll see a warning before this happens.
## Switching to free shipping clears your rules
**What happens:** if you've built destination rules and then switch to **Ships
free** and save, those rules are cleared. You're asked to confirm first, and
canceling leaves everything as it was.
**Why:** **Ships free** means every destination ships at no charge, so there
are no per-destination fees left to keep.
**What to do:** switching between the two options *without* saving keeps your
rules, so you can look at both before committing. If you want them back after
saving, you'll need to re-enter them — so confirm only when you're sure.
## You can't save rules that ship nowhere
**What happens:** if a product's rules list no destinations under **Ships to**
and **Everywhere else** is set to **Doesn't ship**, saving is refused — nothing
would be deliverable, so nobody could have the product shipped to them. This
applies whenever **Ship to buyer** is one of the product's fulfillment methods,
including a product that also offers **Collect on race day**.
On your organization defaults the same setup is allowed, but you're asked to
confirm it first. It's the one way to pause shipping across everything at once.
**Why:** offering shipping on a product that ships nowhere is a dead end —
participants who choose **Ship to me** would find no address that works.
**What to do:** to stop shipping one product, remove **Ship to buyer** from its
fulfillment methods, or click **Reset to organization default** — both stay
available and neither is blocked. To ship to a limited list, add those
destinations under **Ships to** and leave **Everywhere else** on **Doesn't
ship**.
Removing **Ship to buyer** stops delivery, not sales. A product that also
offers **Collect on race day** stays on sale for collection, and one with no
shipping option at all sells as normal. To take a product off sale, turn off
**Available** on it instead.
If you do pause shipping organization-wide, note that it affects more than the
products relying on your defaults: an order can't be completed at all once it
contains one of those products set to be shipped, including any products in
that order that have their own rules. Items set to **Collect on race day**
aren't affected. You're warned about this before you save.
## Offering collection or delivery on the same product
You no longer need two copies of a product to offer both options. In the
product's **Fulfillment** section, select both **Ship to buyer** and **Collect
on race day**.
Participants adding the product are asked `How would you like to receive
this?` and choose between **Collect on race day** and **Ship to me**. The
shipping cost is shown next to the ship option before they decide.
* Choosing **Ship to me** adds the item to the shipping fee calculation, shows
a **Shipped** badge on the item in their basket, and checkout collects a
shipping address.
* Choosing **Collect on race day** means no shipping fee and no address for
that item, with a **Collect** badge in the basket. If nothing in the basket
ships, checkout never asks for an address at all.
## What participants see at checkout
Shipping appears as its own `Shipping` line in the order summary as soon as a
shipped product is in the basket. The fee is estimated from the address the
participant entered in their registration details, so they see a realistic
total early — before they've confirmed a shipping address. If their address
isn't known yet, the line shows `To be calculated` instead of a number.
If no shipping rules apply to the basket at all — neither your organization
defaults nor the product's own rules — there is no fee to work out, so the
`Shipping` line doesn't appear. Participants only see it once a rule actually
governs what they're buying.
On the payment step, the participant confirms who the order ships to and the
final fee is locked in. Changing the shipping address — for example, switching
from their own address to **Somewhere else** — recalculates the fee
immediately.
If the destination isn't supported, the participant sees a clear message — for
example, `This product ships to United States only. Choose a supported address
or remove it.` — and can't pay until they choose a supported address or remove
the product.
## Products that can't share one address
Every shipped item in an order goes to a single address. If a participant
combines products whose destinations don't overlap — for example, one product
that only ships within the United States and another that only ships to
Canada — no address can satisfy both, and they'll see: `These products can't
all be shipped to one address. Remove one to continue.`
**What to tell the participant:** they can buy the items in separate orders,
or remove one of them.
## Shipping fees on later orders
Each order pays its own shipping fee. The original checkout, a later product
purchase, and an edit to an existing booking are separate orders — when a later
order adds a shipped product, it's charged that destination's fee in full, even
though an earlier order already paid shipping. Shipping paid on earlier orders
is never credited or refunded automatically; if a participant feels
double-charged, customer service can help with a credit or partial refund.
Orders that ship nothing new never charge shipping: editing an already-purchased
product — for example, swapping a t-shirt size — doesn't charge shipping again,
and neither does an edit that only changes details.
## Changing the shipping address after booking
Once an order is placed, its shipping address is locked. If a participant edits
their booking, the address they already gave is shown read-only, with the note
`This is the shipping address for your order. It can't be changed after
booking.` They can't reroute the order to a new destination or move it to a
different shipping fee.
The one exception is a booking that never had a shipping address — for example,
adding a shipped product to a booking that previously had nothing to ship. There
is no address to lock, so the participant enters one for the first time and pays
that destination's shipping fee, just like a new order. The product appears in
their basket straight away; the shipping fee is added once they've entered the
address.
## Shipping fees in a different currency
Shipping fees are saved in your organization's currency automatically — you
don't choose a currency when editing rules. At checkout, they only apply when
the event is sold in that same currency. If the currencies don't match,
checkout doesn't guess or convert: participants see `Shipping is temporarily
unavailable — please contact support.` and can't complete their order.
This can happen in two ways:
* **Your organization's currency changed after the rules were saved.** The
Shipping rules page warns you — for example, `These shipping fees are in
USD, but your events use GBP.` Re-saving the page stores the rules in your
current currency. The amounts you entered are kept as-is, so check they
still make sense in the new currency.
* **An event sells in a different currency from your organization.** Shipping
rules can't price shipped products for that event, so participants can't buy
them there while shipping rules are turned on.