> ## Documentation Index
> Fetch the complete documentation index at: https://partner-help.letsdothis.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Shipping Addresses for Add-ons

> Collect a delivery address at checkout when a registration includes an add-on you ship to the buyer.

## Overview

Some add-ons are physical items you mail out — a race t-shirt, a medal, a
finisher pack. When an add-on is set to be shipped, checkout asks the
participant for a delivery address before they can pay. You control this with a
single **Fulfillment** setting on each add-on.

The shipping address section only appears when the basket contains at least one
add-on you've marked **Ship to buyer**. You only need one shippable add-on in
the basket to trigger the address section — a registration buying several
shippable add-ons still provides a single address, and everything for that
registration ships to the same place. If every add-on is picked up on race day
(or has no fulfillment method set), checkout never asks for an address.

<CardGroup cols={2}>
  <Card title="Ship to buyer" icon="truck">
    The add-on is mailed out. Checkout collects one delivery address for the
    registration.
  </Card>

  <Card title="Pick up on race day" icon="hand">
    The add-on is collected in person. No address is requested.
  </Card>
</CardGroup>

## Marking an add-on as shippable (organizers)

Each add-on has a **Fulfillment** section where you choose how it reaches the
participant.

<Steps>
  <Step title="Open the add-on">
    From your event dashboard, go to the **Merch** area and open the add-on you
    want to configure.
  </Step>

  <Step title="Set the fulfillment method">
    In the **Fulfillment** section, set **Fulfillment method**. The description
    reads:

    > Choose how this add-on will be delivered to the buyer.

    Pick one of:

    | Option                  | What it means                                                     |
    | ----------------------- | ----------------------------------------------------------------- |
    | **Ship to buyer**       | The item is mailed out. Checkout will collect a delivery address. |
    | **Pick up on race day** | The item is collected in person. No address is collected.         |
    | **Unspecified**         | No method set. No address is collected.                           |
  </Step>

  <Step title="Save the add-on">
    Save your changes. From now on, any registration that includes this add-on
    will be asked for a shipping address at checkout.
  </Step>
</Steps>

## What the participant sees at checkout

When a basket contains a **Ship to buyer** add-on, a **Shipping address**
section appears in the payment step, introduced with:

> Your order contains items that need to be shipped. Please confirm where to
> send all the items for this registration.

The participant first chooses who the order ships to:

* **The first participant** — shown by name, with their address pre-filled from
  their registration details. This is selected by default.
* **Somewhere else** — choosing this reveals a first name, last name, address,
  and (optional) phone number to fill in.

First name, last name, and a complete address are required before they can
continue. Phone is optional. The participant can't reach payment until a valid
shipping address is in place. If the address fails to save, they'll see a prompt
to try again — refreshing the checkout and re-entering usually resolves it.